FAQ's - Beautiful Smells

FAQ's

FAQ's

Are your products genuine?
Why are your products so much cheaper?
How do i pay?
What about VAT?
Is the site secure?
What about delivery costs?
How long will it take for delivery?
Can I track my order?

What is your returns policy?
What do I do if I have not received my order?

Beat any offer terms & conditions?

 

Are your products genuine?
All of our products are 100% genuine.

Why are your products so much cheaper?
We sell directly to the public, there is no middleman, so our overheads are kept low. We pass our savings onto you.

How do I pay?
You can pay online using your debit or credit card, if you prefer to order over the phone please see contact

What about VAT?
All or our prices are inclusive of UK VAT 20%

Is the site secure?
All payment transactions will be encrypted using secure socket layer (SSL) technology and all your personal details are stored in accordance with Data Protection Act 1998, please see Security

What about delivery costs?
Delivery costs are £3.49 per order regardless of how many items you order - you only ever pay £3.49 no hidden extras.

How long will it take to receive my order?
Orders are normally despatched within 2 working days of order date. Please allow between 2 to 4 working days for delivery.

Can I track my order?
All orders are given a tracking number when despatched and can be tracked on line.

What is your returns policy?
All products purchased through this website are covered by our 28 day no quibble guarantee. If you are not totally satisfied with your order or simply changed your mind, please return the unopened product to us within 28 days of your order date and we will refund your money minus delivery costs see Returns.

What do I do if I have not received my order?
If you have not received your order after 8 working days from despatch date please initially check your tracking details which were sent with the despatch email. If you still have concerns contact sales@beautifulsmells.co.uk and we will take further action.

 

Beat any offer Terms & Conditions?

We will aim to beat or match any genuine price if we can possibly do it. But can only lower the price to our cost price and no further. The offer will stand once the details of the item has been verified. The item must be in stock, The price be for only one item e.g(not part of a 3 for 2). Not on special offer. The price of postage and wrapping is excluded from the offer. Any item matched will only be for one item. This might not apply at our discretion. 

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