Terms & Conditions - Beautiful Smells

Terms & Conditions

Terms & Conditions

Beautifulsmells.co.uk only sells 100% genuine products. We do not sell any copies or fakes.

All stock and prices are subject to availability.

All prices are in UK Pounds sterling and include VAT.

Every effort has been made to ensure that the product descriptions on this site are correct and up to date. Images shown are for illustration purposes only and may not represent the actual product described. Some slight variations may occur e.g. in packaging, smaller/larger bottle etc. Care should be taken when reading description before purchase.

All items are fully packaged unless stated in the product description. Stock which is advertised as unboxed or unboxed no lid are 100% genuine, they have never been used or on display. Please read carefully the exact packaging descriptions before ordering.

Please note special offer prices are only valid if the item is purchased at the offer price. Beautifulsmells.co.uk will not offer a refund for items bought at a higher price when it is not on special offer at the time of purchase.

All complaints will be acknowledged within 7 working days, although we try to acknowledge all complaints immediately. The customer will be informed of all progress.

In accordance with the Data Protection Act 1988 we do not supply any of your details to a third party, unless you have given Beautifulsmells.co.uk express permission to do so.

Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details and full address details. Beautifulsmells.com reserves the right to cancel any orders if this information cannot be supplied.

Beautifulsmells.co.uk reserves the right to deliver certain orders to the Billing Address only. Customers will be notified by e-mail if this is the case.

If Beautifulsmells.co.uk has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and credit your card for the cost of the unavailable goods. Beautifulsmells.co.uk will not be obliged to offer any additional compensation for disappointment suffered.

If you wish to cancel an order please email enquiries@beautifulsmells.co.uk stating your order number, if the order has not been despatched you will receive a full refund. All orders cancelled that have been despatched will not be refunded delivery charge

For our returns policy please visit use this link Returns

For any queries regarding PAYPAL payment please email sales@beautifulsmells.co.uk

Orders returned 'Not Called For' by Royal Mail will be refunded the cost of products upon receipt, not including postage. Customers will be notified and the order will be cancelled. The customer will then need to reorder the goods if they are still required.

Orders not received, will not be deemed 'missing' until 8 working days have passed after despatch date, therefore no resend or refund will be offered until after this period. If an order is not received you must notify Beautifulsmells.co.uk in writing or by email within 15 days of despatch as no claim can be made after this time.

Beautifulsmells.co.uk shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

In the rare event of a customer receiving an incorrect item, Beautifulsmells.com will, upon receipt of the returned incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, Beautifulsmells.co.uk will recharge the customer, send the correct item and on receipt of the returned incorrect item, refund the customer for the cost of their 2nd order and for their return postage.

 Any item bought from Beautifulsmells.co.uk is the property of Beautifulsmells.co.uk until items are paid for in full. In a very small number of cases a chargeback via the Credit/Debit card company has been initiated once the items have been despatched. This has resulted in County Court Judgements against the card holder with a 100% success rate for non payment of goods.

None of the above effects your statutory rights.

 Please note. We have been trading many years but this website has been re-designed within the last few day. Because of this some prices showing £0.00 are incorrect so please ignore these products as they are currently been updated with the correct price. All the prices with will be up todate over the next few days.

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